Returns & Exchanges
At LUAH, we want you to be completely satisfied with your fashion finds. If your purchase isn't quite right, you can return or exchange unworn items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Prepare Your Package
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
3
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location near you.
4
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing